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MOXIA · WHAT’S NEW

Handle customer mail from one workspace

The home page brings replies, follow-ups and decisions into one work queue.

Improved

The Workspace combines the home page and today’s actions while keeping the selected site. Filter items by replies, decisions and follow-ups, then open prepared replies for review and editing.

Specifications from multiple messages retain their original records and sources instead of becoming one combined assertion. Previous quotes, additional requirements and outdated recommendations remain available to expand.

When some messages could not be analyzed, a manual retry repairs the missing sources in the same inquiry before preparing recommendations. You still confirm every reply before it is sent. Fixed some known issues.