When the supplied context is insufficient, inquiry analysis can consult the current customer’s correspondence in the same inbox, attachments, customer details and approved knowledge. Long content can be read in sections without marking emails as read.
Attachment extraction supports text, PDF, Word (DOCX), Excel (XLSX) and common image formats, up to 4 MiB per file. Previously extracted content is reused for the same document version, and access changes prevent further reading. Scans, images and complex tables may be incomplete; check critical specifications against the original.
Tool-saved replies are new suggestions awaiting human review. New mail, changed context or an adopted draft prevents saving an outdated version. Sending email still requires human confirmation.