Improved
Cards count inquiries; “Needs attention” counts individual tasks. Open a card to process its inquiries, with direct actions for payments, shipping, files and samples. When a reply is ready, the action opens the reply editor.
Expand an inquiry to see its other tasks. Our outstanding work remains visible while waiting for the customer. Follow-ups on ordinary mail or closed inquiries remain under “Other tasks”.
The new “In production” status supports filtering, bulk updates and workbench follow-up. Incoming and outgoing mail preserve this status. Operators still confirm sending.