New
Open the conversation from the alert, review the delivery failure, verify the address or contact the sending provider, then decide whether to resend. Customer emails are never resent automatically.
Alerts use the mailbox’s existing Feishu configuration; form inquiries use their existing form notification group. Final failures are sent immediately without waiting for AI analysis or quiet-hour digests. Eligible conversation statuses are still updated when Feishu notifications are disabled.
Only new failure receipts received after activation are processed. Historical alerts are not backfilled.