Assign directly from the customer profile
Admins can open the Owner dropdown at the top of the customer profile in the email workspace and choose a colleague with access, or the unassigned pool. Operators continue to have read-only access to the owner.
Confirm before changes take effect
After a selection, a dialog shows the previous and new owner. Confirm to save, or cancel to keep the current assignment. Changes apply to all inquiries for this customer within the current site. Returning a customer to the unassigned pool also requires confirmation.
The dropdown is temporarily disabled while saving to prevent duplicate submissions. A failed save shows an error and keeps the current owner so you can retry. Changing the owner does not reload the page or clear a reply in progress. Saving customer details at the same time also preserves the updated owner.
Fixed some known issues.