Improved
Open Inquiry history on the left of the email workspace to distinguish inquiry counts from message counts. Multiple emails about one inquiry appear as a single entry. Select it to view the complete conversation.
History includes only inquiries you can access within the current site, excluding spam and deleted conversations. Form submissions count as received messages.
The inquiry progress panel explains the analysis state. When automatic analysis is disabled, admins can open inbox settings. Generating an on-demand reply suggestion does not automatically update the inquiry’s business stage.