Filter the inbox by inquiries, ordinary mail, or messages awaiting confirmation. Sites without industry rules use a general needs view; configured sites use their corresponding workspace.
New Moxia contacts default to ordinary mail. Manually confirmed inquiries use service consultation rules. AI requires a valid entitlement and explicit site activation; automatic analysis remains a separate mailbox setting. Regular mail and manual classification remain available without AI.
Automatic classification requires configuration after validation on labeled email samples. Uncertain messages retain the ordinary view for operator confirmation. Classification never sends a reply automatically.
Historical inquiries confirmed by explicit business records or individual review and their site-specific customer defaults are retained during the upgrade. Manual corrections take priority; historical emails and notifications are not replayed.